FAQs

Are your trainers authentic?

Yes. Every pair we sell is 100% authentic, brand new and unworn, in its original box. Each pair is checked by hand before it's packed. We never sell replicas.

How fast is delivery?

Order before 5:30pm on a working day and it's dispatched the same day. UK delivery is next working day with Royal Mail Tracked 24 or DPD. See our Shipping & Delivery page for details.

Can I return or exchange?

Yes. You have 14 days from delivery to return an unworn pair in its original box for a full refund, or to swap for another size if we have it in stock. Full details are on our Returns & Refunds page.

What sizes do you use?

All sizes are listed in UK sizing. If you're between sizes or unsure how a model fits, message us before you order and we'll help.

Will my order arrive in the original box?

Yes. Every pair ships in its original shoebox, inside an outer box for protection.

How can I pay?

We accept all major debit and credit cards plus the express payment options shown at checkout.

Do you restock sold-out pairs?

Sometimes. Follow us on Instagram and TikTok, or sign up to our emails at the bottom of the page, and you'll hear about restocks and new drops first.

How do I get in touch?

Use the contact page or email elliott@tsgadvertising.com. We reply to every message, usually the same day.