Returns & Refunds
We want you to be happy with every pair. If something isn't right, here's how returns work.
14-day returns
You can return any item within 14 days of delivery for a full refund, as long as it's unworn and in its original box with all tags and packaging intact. Please try trainers on indoors on a clean surface so the soles stay unmarked.
How to return
- Message us through the contact page or email elliott@tsgadvertising.com with your order number and the item you'd like to return.
- We'll reply with the return address and instructions.
- Pack the shoebox inside an outer box or mailer. Please don't stick labels or tape directly onto the shoebox.
- Send it back using a tracked service and keep your proof of postage.
Refunds
Once we've received and checked the item, your refund goes back to your original payment method within 14 days, and usually much sooner. Original delivery charges are refunded if the item was faulty or we sent the wrong item.
Return postage
Return postage is paid by the customer unless the item is faulty or not as described, in which case we cover it.
Exchanges
Need a different size? Get in touch first. If we have it in stock we'll hold it while your return is on its way back.
Faulty or incorrect items
If anything arrives damaged, faulty or not as described, contact us within 48 hours with photos and we'll sort it straight away.
Your statutory rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.